You may return most new, unopened items within 30 days of delivery for a full refund if defective or not as advertised. We will pay shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Free shipping over £35 is only to UK customers.
We can ship to Europe & certain other countries woldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We make every effort to ship your order as quickly as possible. Please allow three (3) to six (6) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 30 days.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are not manufactures of the products shown on our Web site. Actual product packaging & materials may contain more and different information than that shown on Web site. We recommend that you do not solely rely on information/directions on this Website. Please always read warnings/diections on actual products before consuming the product.
Telephone: 0161 351 1348
Address: Nature's Way, 6 Market St, Hyde, Cheshire, SK14 1AY
Monday 10am to 4 pm
Wednesday 10am to 4 pm
Thursday 10am to 4 pm
Friday 10am to 4pm
Sat 10.30 - 4 pm